Terms and Conditions for Gardeners Stroud Green

These Terms and Conditions apply to all garden maintenance, landscaping, planting, clearance, and related services provided by Gardeners Stroud Green to residential and commercial customers. By placing a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to set out the responsibilities of both parties clearly, so that each gardening service is delivered fairly, safely, and with reasonable expectations on timing, payment, access, and site conditions.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation requesting the work. These conditions apply whether the appointment is for a one-off garden tidy-up, recurring maintenance, hedge care, lawn work, waste removal, or any other agreed horticultural task. Nothing in these terms affects your statutory rights as a consumer where applicable.

We reserve the right to update these Terms and Conditions from time to time. The version in force at the time of booking will usually apply to the agreed work, unless a later change is required by law or safety regulation. It is the customer’s responsibility to read these terms before confirming a booking for gardening services in Stroud Green or any surrounding area covered by the service.

1. Booking Process

All bookings begin with an enquiry and the provision of relevant information about the garden, the type of work required, and any access or safety considerations. We may ask for photographs, approximate measurements, the condition of the site, and details of any specific materials, plants, or equipment needed. This information helps us prepare an accurate estimate and decide whether a site visit is necessary before work is confirmed.

A quote may be supplied verbally or in writing. Unless expressly stated otherwise, quotations are based on the information provided at the time and are valid for a limited period. If the scope of work changes, or if the condition of the garden differs materially from what was described, we may revise the quotation before starting or during the course of the job. Any revised cost will be explained as soon as reasonably practicable.

Bookings are only confirmed when the customer accepts the quotation and we acknowledge the acceptance. A date or time slot may be offered as a preferred appointment, but this is not guaranteed until confirmed by us. For larger projects or recurring garden care, we may request written acceptance, a deposit, or both before reserving labour and equipment.

2. Access, Site Conditions, and Customer Duties

The customer must provide safe, reasonable access to the property and the working area at the agreed time. This includes access to gates, pathways, driveways, water supply where needed, and any other practical requirements relevant to the job. If access is restricted, delayed, or unavailable, we may charge for wasted attendance time or reschedule the visit at our discretion.

The customer is responsible for informing us of any known hazards before work starts, including unstable ground, concealed utilities, contaminated materials, aggressive animals, protected nesting birds, or hidden structures. Where the garden contains fragile features, decorative items, irrigation systems, lighting, or recently installed planting, the customer should make us aware in advance. We will take reasonable care, but we are not responsible for damage caused by undisclosed risks or defects that could not reasonably have been identified beforehand.

The customer must also ensure that children, pets, and unrelated visitors are kept clear of active work areas. If the garden includes shared access, communal land, or boundary issues, the customer must obtain any required permissions before work begins. We may refuse or pause work if conditions are unsafe, unlawful, or materially different from those agreed.

3. Payments and Charges

Payment terms will be confirmed at booking or on the quotation. Unless agreed otherwise in writing, payment is due on completion of the work on the same day. For larger contracts, staged payments, deposits, or part-payments may be required. Any deposit paid is used to secure the booking and may be offset against the final invoice, subject to the cancellation terms below.

Invoices should be paid using the method specified by us. We may accept bank transfer, card payment, or another agreed payment method. Late payment may result in reminders, interest, or recovery action where lawful. If a payment is returned, disputed without reasonable cause, or not received in full, we may suspend further services until the balance is settled.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on our status and the wording of the quotation. Any additional charges for extra labour, disposal fees, materials, specialist equipment, parking restrictions, or out-of-scope work will be explained where possible before being incurred. The customer remains responsible for all agreed charges, including those arising from changes requested during the visit.

Where the service involves recurring garden maintenance, payment may be required per visit, weekly, monthly, or on another agreed schedule. Failure to pay on time may lead to cancellation of future visits without liability to us. We reserve the right to review pricing periodically to reflect labour, fuel, waste, and material costs.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy is stated on the quotation, the following approach usually applies: where notice is given sufficiently in advance, any deposit may be refunded or transferred to another date; where notice is short or the job has already begun, charges may still apply for time, materials, or administration already committed.

If you cancel after we have allocated staff, reserved equipment, or purchased materials specifically for your job, we may retain part or all of the deposit to cover those costs. For larger or time-sensitive projects, a longer notice period may be required. We will always act reasonably and consider the circumstances, but our ability to reallocate resources at short notice may be limited.

We may reschedule or cancel a booking due to adverse weather, unsafe conditions, staff illness, equipment failure, access issues, or circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative date. We are not liable for indirect losses caused by a necessary rescheduling, including loss of enjoyment, missed events, or inconvenience, provided we have acted reasonably and in good faith.

5. Scope of Work and Service Standards

Our work will be carried out with reasonable skill and care, in accordance with the agreed specification and relevant professional standards. However, gardening outcomes can be influenced by plant health, seasonality, weather, soil condition, and prior maintenance history. Accordingly, we do not guarantee that all plants will survive, that lawns will recover fully, or that a particular aesthetic result will be achieved unless expressly promised in writing.

If the customer asks for work outside the original scope, we may accept or decline that request at our discretion. Where extra work is accepted, it may affect the cost and timing of the job. We are not obliged to continue with additional tasks that create safety risks, breach regulations, require unplanned resources, or fall outside the competence of the assigned team.

Any advice given about planting, pruning, soil care, lawn treatment, or garden management is offered in good faith and based on general professional experience. It should not be treated as a guarantee of future results, especially where weather, pests, disease, or site conditions are outside our control. The customer remains responsible for ongoing care unless a separate maintenance agreement says otherwise.

6. Liability and Limitations

We accept responsibility for loss or damage caused by our negligence or by failure to perform the service with reasonable care and skill, subject to the limits set out in these Terms and Conditions and to applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not responsible for pre-existing defects, hidden weaknesses, decay, infestation, underground obstructions, or damage that arises because of the condition of the property rather than our work. This includes damage to older fencing, brittle paving, concealed pipes, shallow cables, unstable trees, or garden features that are already compromised. Where possible, we will point out apparent risks, but we cannot inspect every concealed area.

Our liability for proven direct loss is limited to the amount paid for the specific service giving rise to the claim, except where law requires otherwise. We will not be liable for indirect or consequential losses, such as loss of business, profit, use, enjoyment, or opportunity. This limitation is intended to be fair and proportionate for domestic and routine commercial gardening services.

If you believe damage has occurred, you must notify us as soon as reasonably possible and provide supporting details, including photographs where available. We may inspect the issue before making any admission or proposing a remedy. No third-party repairs should be arranged without giving us a reasonable opportunity to assess the matter, unless urgent action is required to prevent further damage.

7. Waste, Green Waste, and Environmental Regulations

Where our gardening service includes the removal of green waste or other materials, disposal will be handled in accordance with applicable waste legislation and duty-of-care requirements. We will only transport, store, recycle, or dispose of waste in a lawful manner and may use licensed waste transfer or recycling facilities where appropriate. The customer must not ask us to dispose of controlled waste, hazardous substances, or prohibited materials unless this has been expressly agreed and lawfully arranged in advance.

Typical green waste may include grass cuttings, leaves, small branches, hedge trimmings, plant matter, and similar organic debris. However, mixed waste, soil, rubble, timber, treated wood, plastic pots, broken fittings, and construction-related debris may require separate handling and may incur extra charges. If waste is contaminated, unusually heavy, or not reasonably classed as garden waste, we may refuse to remove it or may charge accordingly.

The customer is responsible for declaring any hazardous or special waste on site. This includes asbestos, chemical containers, pesticide residues, medical waste, oil, fuel, paint, sharps, or any material that requires specialist disposal. We are not obliged to handle such items and may suspend work if unsafe or unlawful waste is discovered. If we are legally required to stop or report an issue, the customer will remain responsible for any resulting costs or delays.

Where waste removal is included, title to the waste transfers to us only when it is lawfully collected and accepted for transport. Until then, the customer remains responsible for ensuring that the waste on site does not create a nuisance, hazard, or breach of environmental rules. We may issue a separate charge for additional waste journeys, loading time, disposal fees, or access delays.

8. Complaints, Force Majeure, and General Terms

Any complaint should be raised promptly so that we can review the matter and, where appropriate, put it right. We may ask for photographs, a written description, or access to inspect the work. We aim to handle issues fairly and efficiently, but informal discussions do not waive these Terms and Conditions unless confirmed in writing by an authorised representative.

We will not be liable for failure or delay in performing our obligations where the cause is beyond our reasonable control. This includes severe weather, flooding, fire, strike action, supply chain disruption, government restrictions, accidents, or similar events. If such an event continues for a significant period, either party may be entitled to cancel the affected booking without further liability for unperformed services.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. No waiver of any term will be effective unless agreed in writing. These terms represent the entire agreement between the parties in relation to the booked work, unless a separate written contract states otherwise.

Nothing in these terms affects any rights you may have under consumer protection law, unfair contract terms legislation, or other mandatory legal protections. If a court or regulator finds that a term must be read down or removed, the rest of the agreement will continue to apply as far as legally possible.

9. Governing Law

This agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise.

By confirming a booking with Gardeners Stroud Green, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The aim of these terms is to support a professional, transparent, and legally compliant gardening service, while allowing practical flexibility for the realities of outdoor work, weather, site conditions, and seasonal maintenance.